Frequently Asked Questions
Our answers to your most frequent inquiries.
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What are your covered and available areas?
FTTH INTERNET is now available in Macabebe, Masantol, Minalin, Apalit, San Simon, and Sto. Tomas.
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Do you have payment centers?
Yes. Please refer to the following and click to view locations:
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Macabebe Area
PADECO MAIN OFFICE
Open Monday - Saturday
8am-5pm
PUROK 2 STO. ROSARIO MACABEBE
Landmark: In front of Ola Jabon Resort
MARIET STORE
Open Monday to Friday
8am to 5pm
CONSUELO MACABEBE PAMPANGA
Landmark: Barrio Consuelo
RGY MOTORCYCLE PARTS AND ACCESSORIES
Purok Bukangliwayway Candelaria Macabebe Pampanga
Open Monday- Sunday 7AM-5PM
Landmark: Sunga Compound
CEDI WATER STATION
Sta Maria Wakas Before Tulay Macabebe Pampanga
Open Monday Sunday 8AM-5PM
RESSIE STORE
San Gabriel Macabebe Pampanga
Open Monday-Sunday 8AM-5PMn
MIA’S STORE
Sto. Nino Macabebe Pampanga
Open Monday-Sunday 8AM-5PM
GLADY’S STORE
San Juan Macabebe Pampanga
Open Monday-Sunday 8AM-5PM
MAGAT'S STORE
Sta. Maria, Wakas, Macabebe, Pampanga
Open Monday-Sunday 8AM-5PM -
Apalit Area
IZT Apalit
Open Monday to Friday
8:30am to 5pm
Gonzales Ave, San Juan, Apalit, Pampanga
Landmark: In front of Body and Sole Spa
PADECO COLGANTE APALIT
Open Monday to Saturday
8am to 5pm
CENTRO 2 COLGANTE APALIT PAMPANGA
Landmark: Near at Alfamart Colgante
DESCANZO STORE
Open Monday to Friday
8am to 5pm
MC ARTHUR HIGHWAY SAMPALOC APALIT
Landmark: beside entrance gate of pelco III
LOURIC CELL
Open Monday to Friday
8am to 5pm
Mc Arthur, Hi-way Paligui Apalit -
Minalin Area
GRACE MAGPAYO EXPRESS PAY
Open Monday to Friday
9am to 5pm
Express Pay Lourdes ave. Lourdes, Minalin, Pampanga
Landmark: Near at Jesus Christ Agape -
San Simon Area
MERCADO’S KITCHENETTE
Open Monday to Friday
9am to 5pm
San Simon San Juan, Pampanga
Landmark: Purok San Juan Manabac
GSANTOS BILLS PAYMENT CENTER
Open Monday to Sunday
8am to 6pm
San Jose Poblacion, San Simon, Pampanga
Landmark: beside Fiona Drug Store -
Sto. Tomas Area
KELSEA FASHION BOTIQUE
Open Monday to Saturday
8am to 5pm
SAPA STO NINO STO TOMAS PAMPANGA
Landmark: Near at Sapa Sto Nino Chapel -
Masantol Area
PADECO MASANTOL
Open Monday to Saturday
8am to 5pm
Poblacion, San Isidro Matua, Masantol, Pampanga
Landmark: Infront of Damayan Bus Stop
Manansala Mini Store
Open Monday to Sunday
8am to 5pm
Sta. Cruz Masantol Pampanga
Sulit Variety Store
Open Monday to Saturday
8am to 5pm
Open Sunday
8am to 12nn
524 Sulit Commercial Stall, Arabia Bebe Anac, Masantol, Pampanga
Landmark: Near at Sinag pawnshop
NAVARRO STORE
Open Monday to Friday
8am to 5pm
MALAULI MASANTOL PAMPANGA
Landmark: Near at House of Gain Gym
AMY STORE (Left Bank)
Open Monday to Sunday
8am to 5pm
Purok Alwa Dike Nigui Masantol Pampanga
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Macabebe Area
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What are the requirements for residential applications?
2 Valid IDs (photocopies)
1 Proof of billing -
How long do we wait for the installation?
Depends on our pending list of installations.
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What are the plans offered for residential applications?
Plan 699 – *50mbps
Plan 999 – *200mbps
Plan 1500 – *300mbps
Plan 2500 – *400mbps
Plan 3500 – *500mbps -
What if I need the Internet connection the same day I signed up and settled payment? Can it be installed that same day as an urgent requirement?
We schedule installations based on a first- come-first-served basis. Our turnaround time is 5-7 working days. Exceptional cases are subject to management approval.
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What if I am not satisfied with your service and I want to cut it as soon as possible. Do I need to pay the remaining months?
A termination request will be accommodated at no additional cost if we are unable to meet the guaranteed service levels as stipulated in your application form.
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What is the maximum number of gadgets per plan?
Plan 999 – 3 recommended users/devices
Plan 1500 – 5 recommended users/devices
Plan 2500 – 10 recommended users/devices
Plan 3500 – 15 recommended users/devices -
What if I subscribe the speed of 50mbps, can I downgrade it afterwards?
Once you subscribe to a higher plan, a downgrade may only be done after the contract period ends.
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Do you have cable TV?
PADECO Cable TV is available in Macabebe. Other towns will follow soon. We will keep you posted.
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What are your office hours?
8:00 AM to 5:00 PM (Monday to Saturday)
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What are the options for online payment?
You can pay your bills via adoboexpress.joverflowsolutions.com.ph
Available Payment Options under Adobo Express Payment:
• PayPal
• GCash
• Coins.ph
• GrabPay
• Over-the-counter
• You can pay your bills through our Payment Centers near you.
• You can also pay your bills direct to one of our offices in Sto. Rosario, Sto. Tomas, or Apalit, Pampanga -
What is the modem user access credentials?
Username: user
Password: user -
How much is the installation fee?
Installation fee: Php3,000.00 (One Time Charge - VAT Inclusive)
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Do you have a contract? If yes, how many months?
24 months (2years)
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Do you send billing statements?
We send billing statements/invoices through SMS and email.
Hard copies of the billing statement may be provided by the PADECO office for walk-in customers. -
After the contract, is there something we can receive? Like freebies?
No, we don’t give out freebies.
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Where is your office located?
• Sto. Rosario Branch
PADECO Bldg.,199 Sto. Rosario, Macabebe, Pampanga
• Sto. Tomas Branch
141 Magsaysay Street, Sapa, Sto Nino, Sto Tomas, Pampanga
• Apalit Branch
0461 Centro 2, Colgante, Apalit, Pampanga -
How can we get in touch with your customer service?
You may use our Chat widgets located on the lower right side of your screen
• Click to call/chat
• Facebook Messenger
Or contact us at:
Mobile:
0919 059 8936
Landline:
(045) 280 3068