Frequently Asked Questions

Our answers to your most frequent inquiries.

  • FTTH INTERNET is now available in Macabebe, Masantol, Minalin, Apalit, San Simon, and Sto. Tomas.

  • Yes. Please refer to the following and click to view locations:

    • PADECO MAIN OFFICE
      Open Monday - Saturday
      8am-5pm
      PUROK 2 STO. ROSARIO MACABEBE
      Landmark: In front of Ola Jabon Resort

      MARIET STORE
      Open Monday to Friday
      8am to 5pm
      CONSUELO MACABEBE PAMPANGA
      Landmark: Barrio Consuelo

      RGY MOTORCYCLE PARTS AND ACCESSORIES
      Purok Bukangliwayway Candelaria Macabebe Pampanga
      Open Monday- Sunday 7AM-5PM
      Landmark: Sunga Compound

      CEDI WATER STATION
      Sta Maria Wakas Before Tulay Macabebe Pampanga
      Open Monday Sunday 8AM-5PM

      RESSIE STORE
      San Gabriel Macabebe Pampanga
      Open Monday-Sunday 8AM-5PMn

      MIA’S STORE
      Sto. Nino Macabebe Pampanga
      Open Monday-Sunday 8AM-5PM

      GLADY’S STORE
      San Juan Macabebe Pampanga
      Open Monday-Sunday 8AM-5PM

      MAGAT'S STORE
      Sta. Maria, Wakas, Macabebe, Pampanga
      Open Monday-Sunday 8AM-5PM

    • IZT Apalit
      Open Monday to Friday
      8:30am to 5pm
      Gonzales Ave, San Juan, Apalit, Pampanga
      Landmark: In front of Body and Sole Spa

      PADECO COLGANTE APALIT
      Open Monday to Saturday
      8am to 5pm
      CENTRO 2 COLGANTE APALIT PAMPANGA
      Landmark: Near at Alfamart Colgante

      DESCANZO STORE
      Open Monday to Friday
      8am to 5pm
      MC ARTHUR HIGHWAY SAMPALOC APALIT
      Landmark: beside entrance gate of pelco III

      LOURIC CELL
      Open Monday to Friday
      8am to 5pm
      Mc Arthur, Hi-way Paligui Apalit

    • GRACE MAGPAYO EXPRESS PAY
      Open Monday to Friday
      9am to 5pm
      Express Pay Lourdes ave. Lourdes, Minalin, Pampanga
      Landmark: Near at Jesus Christ Agape

    • MERCADO’S KITCHENETTE
      Open Monday to Friday
      9am to 5pm
      San Simon San Juan, Pampanga
      Landmark: Purok San Juan Manabac

      GSANTOS BILLS PAYMENT CENTER
      Open Monday to Sunday
      8am to 6pm
      San Jose Poblacion, San Simon, Pampanga
      Landmark: beside Fiona Drug Store

    • KELSEA FASHION BOTIQUE
      Open Monday to Saturday
      8am to 5pm
      SAPA STO NINO STO TOMAS PAMPANGA
      Landmark: Near at Sapa Sto Nino Chapel

    • PADECO MASANTOL
      Open Monday to Saturday
      8am to 5pm
      Poblacion, San Isidro Matua, Masantol, Pampanga
      Landmark: Infront of Damayan Bus Stop

      Manansala Mini Store
      Open Monday to Sunday
      8am to 5pm
      Sta. Cruz Masantol Pampanga

      Sulit Variety Store
      Open Monday to Saturday
      8am to 5pm
      Open Sunday
      8am to 12nn
      524 Sulit Commercial Stall, Arabia Bebe Anac, Masantol, Pampanga
      Landmark: Near at Sinag pawnshop

      NAVARRO STORE
      Open Monday to Friday
      8am to 5pm
      MALAULI MASANTOL PAMPANGA
      Landmark: Near at House of Gain Gym

      AMY STORE (Left Bank)
      Open Monday to Sunday
      8am to 5pm
      Purok Alwa Dike Nigui Masantol Pampanga

  • 2 Valid IDs (photocopies)
    1 Proof of billing

  • Depends on our pending list of installations.

  • Plan 699 – *50mbps
    Plan 999 – *200mbps
    Plan 1500 – *300mbps
    Plan 2500 – *400mbps
    Plan 3500 – *500mbps

  • We schedule installations based on a first- come-first-served basis. Our turnaround time is 5-7 working days. Exceptional cases are subject to management approval.

  • A termination request will be accommodated at no additional cost if we are unable to meet the guaranteed service levels as stipulated in your application form.

  • Plan 999 – 3 recommended users/devices
    Plan 1500 – 5 recommended users/devices
    Plan 2500 – 10 recommended users/devices
    Plan 3500 – 15 recommended users/devices

  • Once you subscribe to a higher plan, a downgrade may only be done after the contract period ends.

  • PADECO Cable TV is available in Macabebe. Other towns will follow soon. We will keep you posted.

  • 8:00 AM to 5:00 PM (Monday to Saturday)

  • You can pay your bills via adoboexpress.joverflowsolutions.com.ph
    Available Payment Options under Adobo Express Payment:
    • PayPal
    • GCash
    • Coins.ph
    • GrabPay
    • Over-the-counter

    • You can pay your bills through our Payment Centers near you.
    • You can also pay your bills direct to one of our offices in Sto. Rosario, Sto. Tomas, or Apalit, Pampanga

  • Username: user
    Password: user

  • Installation fee: Php3,000.00 (One Time Charge - VAT Inclusive)

  • 24 months (2years)

  • We send billing statements/invoices through SMS and email.
    Hard copies of the billing statement may be provided by the PADECO office for walk-in customers.

  • No, we don’t give out freebies.

  • • Sto. Rosario Branch
    PADECO Bldg.,199 Sto. Rosario, Macabebe, Pampanga

    • Sto. Tomas Branch
    141 Magsaysay Street, Sapa, Sto Nino, Sto Tomas, Pampanga

    • Apalit Branch
    0461 Centro 2, Colgante, Apalit, Pampanga

  • You may use our Chat widgets located on the lower right side of your screen
    • Click to call/chat
    • Facebook Messenger

    Or contact us at:
    Mobile:
    0919 059 8936
    Landline:
    (045) 280 3068

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